Job Description: Receptionist
Warren Collection Belfast is looking for a full-time Receptionist to join its team. If you are passionate about great customer service, then this may be the right role for you.
Job duties include:
- Managing the booking process ensuring all relevant details are taken and the customer journey is personalised
- Make the customers' stay a memorable experience by providing excellent service, communication and administration
- Answer the phone, take reservations and deal with any enquiries
- Be detail oriented to ensure that all booking details and relevant reports are accurate and communicated to other departments.
- Prepare daily reports as required
- Manage guest payments, invoices, receipts and reconcile shift transactions
- Manage comprehensive hand over to following shift.
- Communicate closely with Housekeeping on room departures, stayovers and arrival rooms for cleaning and opening of sofa beds.
- Report maintenance items to the maintenance log book.
- Ensure guest satisfaction at all times.
Job Type: Full-time
Salary: £11.00-£11.50 per hour
Benefits:
- Company pension
- Employee discount
Schedule:
- Weekend availability
Work Location: In person
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